Shipping policy

Thank you for choosing Artefama Furniture store! We are committed to providing high-quality furniture and excellent customer service to our valued customers in the USA. Please find our shipping policy below:

1. Shipping Zones: We currently ship to all 50 states in the USA.

2. Shipping Methods: We offer standard shipping for all orders. Depending on the size and weight of the item(s) being shipped, we may use a variety of shipping carriers.

3. Shipping Times: Orders are typically processed within 2-3 business days after payment is received. Standard shipping times vary depending on the shipping destination and can range from 5-10 business days.

4. Free Shipping: The small delivery charge will vary according to your ZIP Code, some regions are covered with free delivery.

5. Delivery: Orders are delivered to the shipping address provided by the customer at the time of purchase. Your products will be delivered by one or two persons to the first dry area of your house, or on the first floor in case of buildings, the deliverers do not go up stairs. Please ensure that someone is available to receive and sign for the delivery.

6. Assembly: Some items may require assembly. Assembly instructions and tools can be accessed on the product page.

7. Returns and Exchanges: If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of delivery. Please see our Return and Refund Policy for more information.

8. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately. We will work with you to arrange for a replacement or refund.

Thank you for choosing our furniture store for your home furnishings needs. We strive to make the shopping and shipping experience as smooth and enjoyable as possible. If you have any questions or concerns, please do not hesitate to contact us.